PRIVACY POLICY (GDPR) This policy explains how personal data is processed in connection with Senior Care 24 / HausCare24 services operated by Kamila Owczarzyová. Processing follows Regulation (EU) 2016/679 (GDPR) and applicable data protection law. I. CONTROLLER The controller is Kamila Owczarzyová, Poutní 1262, 734 01 Karviná, Czech Republic, phone +420 735 503 022 / +49 1522 1047229, e-mail info@seniorcare24.cz / info@hauscare24.com, company ID 09793968. II. DATA PROCESSED We process data from customers, clients receiving care and caregivers. This may include identification and contact details, communication data, information about the requested assistance, household and address information, health data necessary to arrange suitable care, caregiver qualifications, language skills, availability, self-employment documents and photos for identification or presentation. III. PURPOSES AND LEGAL BASIS Data is processed to mediate cooperation between families and caregivers, organize and coordinate home assistance, prepare and manage contracts, communicate with involved parties, comply with accounting and tax duties and protect legal interests. The legal bases are contract performance or pre-contractual steps, legal obligations, legitimate interests and explicit consent where sensitive data is involved. IV. RECIPIENTS, RETENTION AND RIGHTS Data may be shared only with necessary recipients such as caregivers, technical and IT providers, accountants, tax advisors and contractual partners involved in arranging the service. Data is not transferred outside the EU. Data is stored for the duration of cooperation and then only as long as needed for legal obligations or legal claims. You have rights of access, rectification, erasure, restriction, portability, objection, withdrawal of consent and complaint to a supervisory authority. Contact: info@seniorcare24.cz. V. SECURITY AND WEBSITE We use technical and organizational measures to protect data from misuse, unauthorized access, loss or damage. The website may use contact forms and essential technical cookies. Additional cookies or analytics are used only with consent where required.

TERMS AND CONDITIONS Senior Care 24 / HausCare24 acts as an intermediary between families or customers looking for home assistance and self-employed caregivers. The company does not itself provide care services and is not a party to the care agreement between the customer and caregiver. I. INTERMEDIARY ROLE The service includes understanding care needs, selecting and presenting suitable caregivers, organizing the start of care, coordinating rotations and replacements, and supporting the family during cooperation. The actual assistance is provided by independent self-employed caregivers. II. CUSTOMERS, CAREGIVERS AND PAYMENTS Customers may request care through the form, by phone or by e-mail. Based on the information provided, a cooperation proposal and indicative pricing are prepared. Caregivers must be self-employed and capable of providing home assistance. Binding terms, prices and payment rules are always set in individual contracts and invoices. III. REPLACEMENTS, LIABILITY AND FINAL TERMS If a caregiver becomes unavailable or ends an assignment earlier than agreed, a replacement solution is arranged as quickly as possible. Concerns about the quality of care are primarily handled between the customer and caregiver, with organizational support from Senior Care 24 / HausCare24. The intermediary is responsible for proper mediation and coordination only; the self-employed caregiver is responsible for the care provided. Legal relationships are governed by the individual contracts and applicable Czech law where relevant.